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How to make a reservation
Once you have made a reservation request, it arrives directly to the accomodation who then responds to the reservation request via the Lucca-Hotel.Lucca system. The service provides an effective, secure and simple channel of communication between hotel properties and users. Unlike a travel agency you can search, choose and book accomodation yourself with the property of your choice.
Please note that there is no need to register as a user before sending a booking request through the Lucca-Hotel.Lucca site. During the booking process you will be asked to provide your email address (which will be your login) and personal information which will be registered into the system. Immediately afterwards you will receive an email with your password. The password gives you access to your online account where you can view the status and details of your bookings and eventually cancel them.
Please go to the Venere.com homepage and click on 'Your reservations'. Once on the login page, click on 'Forgotten your password?', insert the email address you have registered with and the password will be sent to you.
The reservation service is completely free for our users. Membership subscription is free. There is no charge for seraching for accomodations, for making or cancelling bookings.
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